Our Blog

Measuring Beta: Are We on the Right Track?

In October, we released beta.USA.gov and beta.USA.gov en Español to the public. These websites are where we are building the next version of USA.gov. We want the future federal front door to be more human-centered, actionable, interactive, and accessible. But how do we know if the choices we have made are accomplishing these goals? 

March 23, 2023 Read More

Topics: Marketing, User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

A New Approach to Content for USAGov’s Beta Sites

USA.gov and USAGov en Español have always taken a human-centered approach to making it easier to find and understand government information and services. As part of the larger effort to reimagine the USAGov websites, our content team developed new data-driven processes and best practices that reshape how we present content for beta.USA.gov and beta.USA.gov en Español

March 21, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

Testing Beta for Accessibility

The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. As a result, in building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. 

March 16, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

5 Changes the UX Team Made for Beta

As we’ve been building our beta.USA.gov and beta.USA.gov en Español sites, our usability (UX) team has been developing new ways to make improvements through usability testing, information architecture, and design elements. Here are five changes we’ve made that are helping us better understand user needs and pain points:

March 14, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Building Beta: The Foundation

Introducing the Building Beta Series

The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. And see our previous post highlighting the ways our beta sites are different from their predecessors.

March 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

USAGov en Español's FY2023 First Quarter Insights

 

 

February 28, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

USAGov's FY2023 First Quarter Insights

 

February 28, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

Three Tips for Using Facebook and Instagram Stories

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. 

February 21, 2023 Read More

Topics: Marketing, Content, Design and Development, Performance and Analytics, Multilingual, USAGov

USAGov, Search.gov, and Vote.gov: Meeting People's Needs Together

Starting this month, we’re expanding the scope of the USAGov Blog to share best practices and lessons learned not only from USAGov but also from two other programs that are part of our team: Search.gov and Vote.gov.

February 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov, Vote.gov, Search.gov

USAGov Contact Center: Supporting the Afghanistan Evacuation

The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.

January 10, 2023 Read More

Topics: Content, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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