USA.gov Blog

Topic: Design and Development

How We Held a Successful All-Virtual Workshop

We scheduled an online workshop to discuss how to improve and reorganize our Military and Veterans section. We all were teleworking the day the event was planned, so it became a 100 percent virtual session – which ended up being remarkably successful! We wanted to share some of what we learned to be best practices.

September 09, 2018 Read More

Topics: Design and Development

Lessons Learned Building a Web Tool for Small Businesses

The process of searching for and bidding on federal government contracts is complicated, and last year our research revealed that it was an area the public needed help navigating.

April 11, 2018 Read More

Topics: Design and Development

Introducing the New USA.gov and GobiernoUSA.gov Home Pages

We just recently released an updated design of our home pages to make it easier for the public to get answers to their top government questions. The new structure, content, and look and feel are based on data from top searches and analytics, top questions to the call center, and user behavior learned during usability testing.

January 10, 2017 Read More

Topics: Design and Development

USAGov's Six Predictions for 2017

The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great  ideas. Here are six of our favorites:

December 30, 2016 Read More

Topics: Content, Design and Development, Marketing, User Experience and Accessibility

Meet the Social and Behavioral Science Team

“Ultimately, knowing what drives us puts us in the driver’s seat.” – Susan M. Schneider

June 02, 2016 Read More

Topics: Design and Development

Moving Forward as USAGov

We’ve discussed our rebranding efforts over a series of blog posts — from the initial research, to choosing our name, to creating a logo. This final installment talks about where we go from here.

May 23, 2016 Read More

Topics: Design and Development

Qualitative Research for Kids.gov - Conversations With Our Audience

At USAGov, we’re taking a close look at Kids.gov -- a long-standing site focused on providing information and resources to parents, teachers, and kids. Our cross-functional team has joined forces to “reenvision” the site’s content and presentation to be sure that we’re doing our best to meet the needs of our current audience.

May 10, 2016 Read More

Topics: Content, Design and Development, Marketing, Performance and Analytics, User Experience and Accessibility

The Future of Digital Government: The Next Big Things

Partnership and collaboration are at the cornerstone of innovation within the federal government. In support of this belief, USAGov’s Sarah Crane recently spoke at an EPA sponsored conference in Crystal City. Her presentation entitled, “The Future of Digital Government: The Next Big Things” focused on the following key topics:

April 19, 2016 Read More

Topics: Content, Design and Development

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center - today called USAGov, embarked on a very ambitious task: integrating our content operations.  We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about our rebirth.

April 11, 2016 Read More

Topics: Design and Development, Multilingual

Developing a Consumer Resource Guide: Planning Strategies and Process

Even in the digital age, we must remember that not everyone has access to the Internet. But they should still have access to government information. As part of USAGov’s effort to do just that, we produce the Consumer Action Handbook (CAH) and the Gu√≠a del Consumidor in Spanish. This publication empowers people to make informed purchases, avoid fraud, and exercise their consumer rights. More than a textbook, the CAH is actionable. We do the legwork, aggregating the resources from across government and the private sector.  

April 07, 2016 Read More

Topics: Content, Design and Development

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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