Our Blog

Topic: Design and Development (2)

Celebrating 20 years of USAGov en Español

We’re excited to celebrate USAGov en Español’s 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers.

October 16, 2023 Read More

Topics: Marketing, Content, Design and Development, Performance and Analytics, Multilingual, USAGov

5 things we learned from our scams wizard usability test

USAGov works to make it easier to find and understand government benefits, programs, and information. 

October 04, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

6 lessons from a project handoff

Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. 

September 19, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

Making the case for sentence case on USAGov’s websites

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

September 05, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

New life events and features for USAGov’s benefits locator

In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for. 

August 08, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Multilingual, USAGov

Get to know Search.gov

What is Search.gov?

Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.

July 25, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Performance and Analytics, Search.gov

Why vote.gov supports multiple languages

To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.

May 16, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Get to know vote.gov: helping more people register to vote

The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come. 

May 02, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Introducing the new USA.gov

Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:

April 18, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Using Beta: Ensuring an Efficient Omnichannel Experience

USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services. 

March 30, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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