Our Blog

Topic: Content

Why vote.gov supports multiple languages

To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.

May 16, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Get to know vote.gov: helping more people register to vote

The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come. 

May 02, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Introducing the new USA.gov

Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:

April 18, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Using Beta: Ensuring an Efficient Omnichannel Experience

USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services. 

March 30, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

A New Approach to Content for USAGov’s Beta Sites

USA.gov and USAGov en Español have always taken a human-centered approach to making it easier to find and understand government information and services. As part of the larger effort to reimagine the USAGov websites, our content team developed new data-driven processes and best practices that reshape how we present content for beta.USA.gov and beta.USA.gov en Español

March 21, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

5 Changes the UX Team Made for Beta

As we’ve been building our beta.USA.gov and beta.USA.gov en Español sites, our usability (UX) team has been developing new ways to make improvements through usability testing, information architecture, and design elements. Here are five changes we’ve made that are helping us better understand user needs and pain points:

March 14, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Building Beta: The Foundation

Introducing the Building Beta Series

The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. And see our previous post highlighting the ways our beta sites are different from their predecessors.

March 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

Three Tips for Using Facebook and Instagram Stories

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. 

February 21, 2023 Read More

Topics: Marketing, Content, Design and Development, Performance and Analytics, Multilingual, USAGov

USAGov, Search.gov, and Vote.gov: Meeting People's Needs Together

Starting this month, we’re expanding the scope of the USAGov Blog to share best practices and lessons learned not only from USAGov but also from two other programs that are part of our team: Search.gov and Vote.gov.

February 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov, Vote.gov, Search.gov

USAGov Contact Center: Supporting the Afghanistan Evacuation

The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.

January 10, 2023 Read More

Topics: Content, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

Discover more about:

Sign Up for Updates