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Topic: Content (2)

5 Changes the UX Team Made for Beta

As we’ve been building our beta.USA.gov and beta.USA.gov en Español sites, our usability (UX) team has been developing new ways to make improvements through usability testing, information architecture, and design elements. Here are five changes we’ve made that are helping us better understand user needs and pain points:

March 14, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Building Beta: The Foundation

Introducing the Building Beta Series

The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. And see our previous post highlighting the ways our beta sites are different from their predecessors.

March 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

Three Tips for Using Facebook and Instagram Stories

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. 

February 21, 2023 Read More

Topics: Marketing, Content, Design and Development, Performance and Analytics, Multilingual, USAGov

USAGov, Search.gov, and Vote.gov: Meeting People's Needs Together

Starting this month, we’re expanding the scope of the USAGov Blog to share best practices and lessons learned not only from USAGov but also from two other programs that are part of our team: Search.gov and Vote.gov.

February 07, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov, Vote.gov, Search.gov

USAGov Contact Center: Supporting the Afghanistan Evacuation

The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.

January 10, 2023 Read More

Topics: Content, Performance and Analytics, Multilingual, USAGov

USAGov en Español's Fourth Quarter FY22 Insights



December 20, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov’s Fourth Quarter FY22 Insights


December 20, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

Sunsetting Go.USA.gov: Final User Statistics

The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.

November 15, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

Beta.USA.gov and Beta.USA.gov en Español are Live!

We’ve been on a journey at USAGov to reimagine how we deliver content to our users. And we’re excited to announce that we just released beta.USA.gov and beta.USA.gov en Español to the public!

October 31, 2022 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Multilingual

The Federal Front Door: USA.gov and USAGov en Español

USA.gov and USAGov en Español are the first stop for many people who need information about government services and benefits. Last year, as the front door to the federal government, we connected people with government information more than 84 million times.

This blog post on Performance.gov gives an overview of how we operate and what makes our Spanish content different from our English content. We also share some of the things we've learned through data and listening to the people we serve. 

October 06, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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