Our Blog

USAGov works to make it easier to find and understand government benefits, programs, and information. 

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.

To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.

The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come. 

Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:

USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services. 

USA.gov and USAGov en Español have always taken a human-centered approach to making it easier to find and understand government information and services. As part of the larger effort to reimagine the USAGov websites, our content team developed new data-driven processes and best practices that reshape how we present content for beta.USA.gov and beta.USA.gov en Español. 

As we’ve been building our beta.USA.gov and beta.USA.gov en Español sites, our usability (UX) team has been developing new ways to make improvements through usability testing, information architecture, and design elements. Here are five changes we’ve made that are helping us better understand user needs and pain points:

Introducing the Building Beta Series

The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. And see our previous post highlighting the ways our beta sites are different from their predecessors.