USA.gov Blog

Topic: Performance and Analytics

Recent Grads Talk Takeaways on USAGov Rotation

The Emerging Leaders Program (ELP) at GSA is a two-year Pathways program for recent graduates to transition from college to a career in government. Each participant rotates through up to seven different offices within the agency, working closely with team members and learning about the work before being permanently placed. The program offers networking opportunities, in-depth trainings on technical and leadership skills, and previews a variety of career tracks.

August 30, 2018 Read More

Topics: Content, Marketing, Performance and Analytics, User Experience and Accessibility

Call Center Listening Sessions: A Direct Path to the Voice of the Customer

The Contact Center team handles all calls, chats, and emails coming to USAGov from the general public, for help navigating government services and information. We provide a multi-channel shared service platform to serve those who have questions ranging from housing assistance to how to file taxes.

March 21, 2018 Read More

Topics: Performance and Analytics

A Summary of FY18 Q1 Performance Metrics

Every quarter, the Analytics team provides a summary of various performance metrics on our different channels. Here are overall trends from the first quarter (Q1) of FY18.

March 01, 2018 Read More

Topics: Performance and Analytics

5 Most Popular Search Topics on USA.gov in 2017

View the accessible version of the 2017 Top 5 Most Popular Search Topics in USA.gov infographic.

January 05, 2018 Read More

Topics: Performance and Analytics

5 Most Popular Search Topics on USA.gov in 2016

View the accessible version of the 2016 Top 5  Most Popular Search Topics in USA.gov infographic.

December 27, 2016 Read More

Topics: Content, Performance and Analytics

Five Lessons Learned During a Content Audit

As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.

November 23, 2016 Read More

Topics: Content, Performance and Analytics, User Experience and Accessibility

Analytics Success Series: USA.gov

USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user

October 18, 2016 Read More

Topics: Performance and Analytics

Tim Lowden: Helping Make Government Analytics More Open

A fortuitous twist of fate led a Global Communications major with a focus in Public Diplomacy to become the acting program manager for the Digital Analytics Program (DAP). Tim Lowden, learned early on that “life can’t be scripted and that nothing’s ever going to follow the exact path you set.”

June 23, 2016 Read More

Topics: Performance and Analytics

Quantitative Research on Kids.gov

As part of USAGov’s efforts to assess and improve Kids.gov, we reviewed a variety of metrics to get a clearer understanding of how visitors have been using the site. This data--in combination with the qualitative research--is helping to guide our recommendations for the website.

May 31, 2016 Read More

Topics: Performance and Analytics, User Experience and Accessibility

Top Searches: The Government's Most Popular Search Topics This Month

What do the people want? A simple question with no simple answer.

May 19, 2016 Read More

Topics: Performance and Analytics

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