Topic: Performance and Analytics
USAGov and USAGov en Español offer a wide range of government information and services organized by topics to make it easy for people to find what they’re looking for. But navigating through different sections within our sites could be challenging and overwhelming for our visitors, especially first-time users.
Topics: Content, User Experience and Accessibility, Performance and Analytics
The Emerging Leaders Program (ELP) at GSA is a two-year Pathways program for recent graduates to transition from college to a career in government. Each participant rotates through up to seven different offices within the agency, working closely with team members and learning about the work before being permanently placed. The program offers networking opportunities, in-depth trainings on technical and leadership skills, and previews a variety of career tracks.
Topics: Marketing, Content, User Experience and Accessibility, Performance and Analytics
The Contact Center team handles all calls, chats, and emails coming to USAGov from the general public, for help navigating government services and information. We provide a multi-channel shared service platform to serve those who have questions ranging from housing assistance to how to file taxes.
Topics: Performance and Analytics
Every quarter, the Analytics team provides a summary of various performance metrics on our different channels. Here are overall trends from the first quarter (Q1) of FY18.
Topics: Performance and Analytics
View the accessible version of the 2017 Top 5 Most Popular Search Topics in USA.gov infographic.
Topics: Performance and Analytics
View the accessible version of the 2016 Top 5 Most Popular Search Topics in USA.gov infographic.
Topics: Content, Performance and Analytics
As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.
Topics: Content, User Experience and Accessibility, Performance and Analytics
USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user
Topics: Performance and Analytics
A fortuitous twist of fate led a Global Communications major with a focus in Public Diplomacy to become the acting program manager for the Digital Analytics Program (DAP). Tim Lowden, learned early on that “life can’t be scripted and that nothing’s ever going to follow the exact path you set.”
Topics: Performance and Analytics
As part of USAGov’s efforts to assess and improve Kids.gov, we reviewed a variety of metrics to get a clearer understanding of how visitors have been using the site. This data--in combination with the qualitative research--is helping to guide our recommendations for the website.
Topics: User Experience and Accessibility, Performance and Analytics