USAGov Blog

Topic: Performance and Analytics

USAGov Contact Center: Supporting the Afghanistan Evacuation

The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.

January 10, 2023 Read More

Topics: Content, Performance and Analytics, Multilingual

USAGov en Español's Fourth Quarter FY22 Insights



December 20, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov’s Fourth Quarter FY22 Insights


December 20, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

Sunsetting Go.USA.gov: Final User Statistics

The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.

November 15, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

The Federal Front Door: USA.gov and USAGov en Español

USA.gov and USAGov en Español are the first stop for many people who need information about government services and benefits. Last year, as the front door to the federal government, we connected people with government information more than 84 million times.

This blog post on Performance.gov gives an overview of how we operate and what makes our Spanish content different from our English content. We also share some of the things we've learned through data and listening to the people we serve. 

October 06, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics

USAGov en Español's Third Quarter FY22 Insights

September 06, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov’s Third Quarter FY22 Insights


September 06, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov en Español's Second Quarter FY22 Insights

 

June 09, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov’s Second Quarter FY22 Insights

 

June 08, 2022 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics, Multilingual

USAGov Content Design Team: 2021 Highlights

Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. In 2021, we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support.

May 10, 2022 Read More

Topics: Content, Design and Development, Performance and Analytics, Multilingual

About the USAGov Blog

USAGov makes it easier for everyone to find and understand the government information and services they need - anytime, anywhere, any way they want.

Follow our progress as the federal front door and help us learn as we go!

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