Topic: User Experience and Accessibility

Celebrating Our “Quinceañero”

After 15 years,, the trusted source of government information in Spanish, begins a new era. As part of our fifteen year celebration, we are announcing our new name: USAGov en Español.

November 27, 2018 Read More

Topics: Marketing, Content, Design and Development, User Experience and Accessibility, Multilingual

Recent Grads Talk Takeaways on USAGov Rotation

The Emerging Leaders Program (ELP) at GSA is a two-year Pathways program for recent graduates to transition from college to a career in government. Each participant rotates through up to seven different offices within the agency, working closely with team members and learning about the work before being permanently placed. The program offers networking opportunities, in-depth trainings on technical and leadership skills, and previews a variety of career tracks.

August 30, 2018 Read More

Topics: Content, Marketing, Performance and Analytics, User Experience and Accessibility

How We Created Our Disability Section Pt. 2

When the content team wrapped up researching and drafting the Disability Services section, our UX team did two usability tests to determine how the new information should be organized in order to make it as easy to find as possible.

August 02, 2018 Read More

Topics: User Experience and Accessibility

USAGov and State Department Partner to Streamline Passport Process

The mission of USAGov is to make vital information and services accessible to the American people, and we’re always seeking innovative new ways to further that goal. Last year, we initiated an effort to explore methods of getting feedback from the public about their experiences accessing key government services.

July 24, 2017 Read More

Topics: User Experience and Accessibility

USAGov's Six Predictions for 2017

The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great  ideas. Here are six of our favorites:

December 30, 2016 Read More

Topics: Content, Design and Development, Marketing, User Experience and Accessibility

Five Lessons Learned During a Content Audit

As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.

November 23, 2016 Read More

Topics: Content, Performance and Analytics, User Experience and Accessibility

The New Leaner, Faster and Multi-Lingual

One year ago this week, we launched (also known as It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of staffers and Presidential Innovation Fellows, all of whom work within the General Services Administration.

September 27, 2016 Read More

Topics: Content, User Experience and Accessibility

Quantitative Research on

As part of USAGov’s efforts to assess and improve, we reviewed a variety of metrics to get a clearer understanding of how visitors have been using the site. This data--in combination with the qualitative research--is helping to guide our recommendations for the website.

May 31, 2016 Read More

Topics: Performance and Analytics, User Experience and Accessibility

Qualitative Research for - Conversations With Our Audience

At USAGov, we’re taking a close look at -- a long-standing site focused on providing information and resources to parents, teachers, and kids. Our cross-functional team has joined forces to “reenvision” the site’s content and presentation to be sure that we’re doing our best to meet the needs of our current audience.

May 10, 2016 Read More

Topics: Content, Design and Development, Marketing, Performance and Analytics, User Experience and Accessibility

Mary Ann Monroe: A Familiar Face in a New Role

Better. Stronger. Easier. More-efficient. Like many other civil servants with a passion for improving the government, Mary Ann Monroe has lofty goals for GSA and the federal government as a whole. Despite the illustrious nature of these ambitions, however, under Mary Ann’s tenure, OCSIT has seen a marked improvement and progression towards these objectives. In her newly appointed role as chief-of-staff she will further assist USAGov in its pursuit of even higher aspirations.

April 14, 2016 Read More

Topics: User Experience and Accessibility

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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