Topic: User Experience and Accessibility
The Emerging Leaders Program (ELP) at GSA is a two-year Pathways program for recent graduates to transition from college to a career in government. Each participant rotates through up to seven different offices within the agency, working closely with team members and learning about the work before being permanently placed. The program offers networking opportunities, in-depth trainings on technical and leadership skills, and previews a variety of career tracks.
Topics: Content, Marketing, Performance and Analytics, User Experience and Accessibility
When the content team wrapped up researching and drafting the Disability Services section, our UX team did two usability tests to determine how the new information should be organized in order to make it as easy to find as possible.
The mission of USAGov is to make vital information and services accessible to the American people, and we’re always seeking innovative new ways to further that goal. Last year, we initiated an effort to explore methods of getting feedback from the public about their experiences accessing key government services.
The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great ideas. Here are six of our favorites:
Topics: Content, Design and Development, Marketing, User Experience and Accessibility
As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.
Topics: Content, Performance and Analytics, User Experience and Accessibility
One year ago this week, we launched vote.gov (also known as vote.usa.gov). It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of USA.gov staffers and Presidential Innovation Fellows, all of whom work within the General Services Administration.
Topics: Content, User Experience and Accessibility
As part of USAGov’s efforts to assess and improve Kids.gov, we reviewed a variety of metrics to get a clearer understanding of how visitors have been using the site. This data--in combination with the qualitative research--is helping to guide our recommendations for the website.
Topics: Performance and Analytics, User Experience and Accessibility
At USAGov, we’re taking a close look at Kids.gov -- a long-standing site focused on providing information and resources to parents, teachers, and kids. Our cross-functional team has joined forces to “reenvision” the site’s content and presentation to be sure that we’re doing our best to meet the needs of our current audience.
Topics: Content, Design and Development, Marketing, Performance and Analytics, User Experience and Accessibility
Better. Stronger. Easier. More-efficient. Like many other civil servants with a passion for improving the government, Mary Ann Monroe has lofty goals for GSA and the federal government as a whole. Despite the illustrious nature of these ambitions, however, under Mary Ann’s tenure, OCSIT has seen a marked improvement and progression towards these objectives. In her newly appointed role as chief-of-staff she will further assist USAGov in its pursuit of even higher aspirations.
Last week, we shared what people think about before deciding to share personal information with the government. Today we end our series with a look at what we’ll focus on in the next stage of research. If you’d like to read the complete series, start here.