USA.gov Blog

Topic: User Experience and Accessibility

Our First Round of Updates to the USAGov Chatbot

One of our core principles behind the USAGov chatbot is consistent, iterative improvements. We recently released our newest batch of small changes and wanted to share them with you.

May 14, 2019 Read More

Topics: Content, User Experience and Accessibility

Researching and Implementing Sticky Navigation in USAGov

USAGov and USAGov en Español offer a wide range of government information and services organized by topics to make it easy for people to find what they’re looking for. But navigating through different sections within our sites could be challenging and overwhelming for our visitors, especially first-time users.

May 03, 2019 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics

Breaking into Artificial Intelligence: Meet Our USAGov ChatBot!

We’ve wanted to try out artificial intelligence (AI) for a few years. We get tons of questions from the public, and wanted to see if automation could help us answer them quicker. We also knew that scams are one of the top tasks for our website and contact center audiences. In late 2018, we blended our exploration of AI and expertise in scams to launch our chatbot.

April 03, 2019 Read More

Topics: Content, User Experience and Accessibility

Figuring Out 508? 5 Insights on Accessibility

Section 508 of the Rehabilitation Act of 1973 requires federal agencies to create products and information that give employees and members of the public with disabilities access that’s “comparable to the access available to others.” But 45 years in, many teams and organizations across government still struggle to meet this mandate.

February 11, 2019 Read More

Topics: User Experience and Accessibility

Celebrating Our “Quinceañero”

After 15 years, GobiernoUSA.gov, the trusted source of government information in Spanish, begins a new era. As part of our fifteen year celebration, we are announcing our new name: USAGov en Español.

November 27, 2018 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Multilingual

Recent Grads Talk Takeaways on USAGov Rotation

The Emerging Leaders Program (ELP) at GSA is a two-year Pathways program for recent graduates to transition from college to a career in government. Each participant rotates through up to seven different offices within the agency, working closely with team members and learning about the work before being permanently placed. The program offers networking opportunities, in-depth trainings on technical and leadership skills, and previews a variety of career tracks.

August 30, 2018 Read More

Topics: Marketing, Content, User Experience and Accessibility, Performance and Analytics

How We Created Our Disability Section Pt. 2

When the content team wrapped up researching and drafting the Disability Services section, our UX team did two usability tests to determine how the new information should be organized in order to make it as easy to find as possible.

August 02, 2018 Read More

Topics: User Experience and Accessibility

USAGov and State Department Partner to Streamline Passport Process

The mission of USAGov is to make vital information and services accessible to the American people, and we’re always seeking innovative new ways to further that goal. Last year, we initiated an effort to explore methods of getting feedback from the public about their experiences accessing key government services.

July 24, 2017 Read More

Topics: User Experience and Accessibility

USAGov's Six Predictions for 2017

The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great  ideas. Here are six of our favorites:

December 30, 2016 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development

Five Lessons Learned During a Content Audit

As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.

November 23, 2016 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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