Topic: User Experience and Accessibility
Connecting people with the federal services they need is the focus of the USAGov program. We get a lot of traffic on USA.gov and USAGov en Español, and a lot of questions at our call center and on social media about government benefits, grants, and loans. People are eager for help with bills, housing, and food assistance.
People were concerned about COVID-19-related housing and international travel as they searched USA.gov from July to September 2021. Get more user insights from our 4th quarter infographic.
Each quarter at USAGov, our data tells us a little bit about what's on people's minds. From April to June 2021, we saw a renewed interest in travel information and a big drop in demand for information on unemployment benefits. See what else we discovered.
Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.
It has been one year since the World Health Organization declared COVID-19 a pandemic. Since that time, people have had many questions and concerns about their health, safety, and financial security.
The top 20 pages in 2020 for USAGov en Español represent a mix of interests. Topics included the coronavirus pandemic, election season, travel and immigration, and life in the U.S. Find out which pages were most popular in English on USA.gov in 2020.
The coronavirus and election season dominated not just news headlines but USA.gov's top 20 pages for 2020 as well. Find out what the top pages were for USAGov en Español in 2020.
How do people use Facebook and Twitter differently? Do they know which accounts and links in social media posts they can trust? What started as a USAGov study of people’s thoughts about short links in Facebook and Twitter posts taught us more than we were expecting.