December 20, 2022
Topic: User Experience and Accessibility
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.
USA.gov and USAGov en Español are the first stop for many people who need information about government services and benefits. Last year, as the front door to the federal government, we connected people with government information more than 84 million times.
This blog post on Performance.gov gives an overview of how we operate and what makes our Spanish content different from our English content. We also share some of the things we've learned through data and listening to the people we serve.
For the last few years during Hispanic Heritage Month, USAGov en Español has partnered with federal agencies in a Twitter chat to let people know about official government information and services in Spanish. If you’re part of a government agency, we invite you to take part in this year’s chat on October 6, 2022 at 1 PM ET.
Back in March, we shared about the work we were doing to develop BEARS, the Benefits Eligibility Awareness Resource Service. USAGov’s new online locator tool helps people find government benefits and services geared to major life events. It officially launched in early August, and we wanted to give you an update.