Our Blog

Topic: User Experience and Accessibility

Three tips for using meta descriptions

At USA.gov and USAGov en Español, we’re always striving to make our content more useful to the public. Meta descriptions are one way we help people quickly find the government information they’re looking for.

June 04, 2024 Read More

Topics: Content, User Experience and Accessibility, USAGov

How Search.gov helped agency websites improve people’s search experience in 2023

Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023? 

March 14, 2024 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Search.gov

Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov

Last fall, vote.gov and the USAGov program partnered on our first “social media takeover” for a day-long campaign encouraging people to register to vote. As key players connecting people to official government information and services, we rooted this effort in our mutual messaging and goals to help guide the public.

February 06, 2024 Read More

Topics: Marketing, User Experience and Accessibility, USAGov, Vote.gov

Designing with empathy

Empathy was one of the guiding principles we used when we created the new version of USAGov’s benefit finder. We believe that in addition to being a critical component of human-centered design, empathy is essential for our product. People who are applying for federal benefits may be going through a difficult life situation. If we can’t empathize and fail to offer a product that understands and meets people where they are, we might lose the opportunity to provide the practical support they need. 

January 25, 2024 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

Accessibility testing: creating digital services everyone can use

Making sure USA.gov and USAGov en Español remain accessible to people with disabilities is essential. So accessibility testing is a regular part of our development process.

January 09, 2024 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

Less is more: improving the public’s web search experience with filters

Most people have probably used search filters on e-commerce sites to select different options to narrow down search results. Now Search.gov is offering the same flexibility to federal websites, giving their users control over the amount of detail they get in their search results.

December 12, 2023 Read More

Topics: User Experience and Accessibility, Search.gov

USAGov en Español's FY2023 fourth quarter insights

 

 

November 20, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

USAGov's FY2023 fourth quarter insights

 

November 14, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

Speaking your language: USAGov outreach’s approach to bilingual content

As we shared in our 20th anniversary post, people have come to USAGov en Español since 2003 for official, trusted government information and services in Spanish. The site was created as a counterpart to USA.gov (then known as FirstGov.gov) and in response to Executive Order 13166to improve access to services for people with limited English proficiency (LEP).

October 31, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Multilingual, USAGov

5 things we learned from our scams wizard usability test

USAGov works to make it easier to find and understand government benefits, programs, and information. 

October 04, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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