Making accessible to all voters

June 25, 2024   Posted by: PX Product team

A man wearing a beanie hat in a wheelchair puts a ballot in a voting box labeled "VOTE" with an American flag next to the title text "Making accessible to all voters" with a gradient dark blue background.

Federal laws protect voting rights for people with disabilities, but many people with disabilities experience barriers to voting, leading to lower voting rates. 

After the November 2022 midterm elections, the Election Assistance Commission (EAC) estimated that if voters with disabilities had voted at the same rates as voters without disabilities, there would be around 2 million more votes cast. The EAC also found that people with disabilities voted at a 3.6 percent lower rate than people without disabilities, though that number narrowed to 1.5 percent after being adjusted with updated Census data. 

Accessibility matters both in person and online. As an official government source of voting information, helps voters with disabilities know that their voting rights are protected by law. And it makes them aware of accommodations available to help them register and vote.

In addition to providing information about how to vote, we’re also actively making improvements to’s website design to make sure it’s as accessible as possible. This includes screen reader compatibility, high-contrast designs, and plain language. Here’s how we’ve accomplished this so far.

Accessibility testing 

Our team conducts accessibility testing on all web pages before we roll out new content. This helps us make sure each page is compatible with zoom magnification, keyboards, and screen readers. We also added an HTML sitemap to allow for multiple methods of navigation to various web pages on

To improve the accessibility of the National Mail Voter Registration Form, we partnered with the EAC to build a digital form filler tool. Voters will be able to select their state and get the specific instructions they need based on their state. This streamlines over 20 pages of instructions from the original PDF registration form. The digital form filler tool will be mobile-friendly and provide a better screen reader experience. We plan to launch the tool on in the coming months. 

Gathering research and feedback 

We’ve worked with disability advocacy groups representing several types of conditions (limited vision, cognitive disabilities, and more) and integrated their feedback. And we partnered with the World Services for the Blind to recruit 10 research participants for 30-45 minute phone and video sessions focused on the readability and usefulness of content.  

If you are disabled and/or use assistive technology and would like to share feedback about your experience using the website, you can sign up using this form

An ongoing commitment to accessibility 

It’s important to us that people are aware of’s commitment to accessibility and have a way to share their feedback. To that end, we:

  • Developed an accessibility statement that is unique to and outlines our commitment to making accessible to people of all abilities 
  • Offer a 508 email contact for the team: 
  • Provide the website feedback form in English and Spanish

What’s coming up next 

While we’re proud of our progress so far, the work is far from complete. Here’s what else is in the pipeline: 

  • We’re conducting more usability testing with people who have situational limitations (limited access to the internet, rural citizens, etc.) and physical and cognitive disabilities.  
  • We’re working on a display toggle to make sure people with low vision and other conditions can customize their view of by enlarging the text and/or changing the contrast. This feature came directly from user feedback from the Center for Civic Design.
  • Research tells us voting terms can be confusing. We’re workshopping ways to add definitions on our pages to make it easier for people to understand complicated voting terms and phrases (such as “ballot measures” and “caucus”). 
  • We’re testing our back-end content management system (CMS) for accessibility so designers, developers, and other team members with disabilities can help contribute to the maintenance of 

Our goal is for all voters to have equal access to our website and find information about their voting options and rights. We are always open to feedback. Email us at if you have ideas we could incorporate to make an even more accessible and inclusive experience.

About this Blog

USAGov, and work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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