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Topic: PX Contact Center

Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills

At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.

April 23, 2024 Read More

Topics: Performance and Analytics, USAGov, PX Contact Center

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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