The Public Experience (PX) Portfolio was busy this past year developing better ways to serve agency partners and connect people with their government.
We asked our teams to share the work they were most proud of in 2024:
Topic: PX Contact Center
The Public Experience (PX) Portfolio was busy this past year developing better ways to serve agency partners and connect people with their government.
We asked our teams to share the work they were most proud of in 2024:
Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov, Search.gov, PX Contact Center
At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.
Topics: Performance and Analytics, USAGov, PX Contact Center