USAGov works to make it easier to find and understand government benefits, programs, and information.
Topic: USAGov
USAGov works to make it easier to find and understand government benefits, programs, and information.
Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next.
Topics: User Experience and Accessibility, Design and Development, USAGov
When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?
Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov
Topics: User Experience and Accessibility, Performance and Analytics, USAGov
In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for.
Topics: User Experience and Accessibility, Design and Development, Multilingual, USAGov
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.
Topics: User Experience and Accessibility, Performance and Analytics, USAGov
Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.
Topics: Marketing, Content, Performance and Analytics, Multilingual, USAGov
USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go.
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