Our Blog

Topic: USAGov (2)

Speaking your language: USAGov outreach’s approach to bilingual content

As we shared in our 20th anniversary post, people have come to USAGov en Español since 2003 for official, trusted government information and services in Spanish. The site was created as a counterpart to USA.gov (then known as FirstGov.gov) and in response to Executive Order 13166to improve access to services for people with limited English proficiency (LEP).

October 31, 2023 Read More

Topics: Marketing, Content, User Experience and Accessibility, Multilingual, USAGov

Celebrating 20 years of USAGov en Español

We’re excited to celebrate USAGov en Español’s 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers.

October 16, 2023 Read More

Topics: Marketing, Content, Design and Development, Performance and Analytics, Multilingual, USAGov

5 things we learned from our scams wizard usability test

USAGov works to make it easier to find and understand government benefits, programs, and information. 

October 04, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

6 lessons from a project handoff

Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. 

September 19, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

Making the case for sentence case on USAGov’s websites

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

September 05, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

USAGov's FY2023 third quarter insights

 

August 22, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

USAGov en Español's FY2023 third quarter insights

 

 

August 15, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

New life events and features for USAGov’s benefits locator

In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for. 

August 08, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Multilingual, USAGov

3 ways to improve communication between contact center agents and customers

The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. 

June 27, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

How the USAGov contact center works with other teams

Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.

June 13, 2023 Read More

Topics: Marketing, Content, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

Discover more about:

Sign Up for Updates