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Topic: USAGov (2)

Making the case for sentence case on USAGov’s websites

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

September 05, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

USAGov's FY2023 third quarter insights

 

August 22, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

USAGov en Español's FY2023 third quarter insights

 

 

August 15, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

New life events and features for USAGov’s benefits locator

In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for. 

August 08, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Multilingual, USAGov

3 ways to improve communication between contact center agents and customers

The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. 

June 27, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

How the USAGov contact center works with other teams

Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.

June 13, 2023 Read More

Topics: Marketing, Content, Performance and Analytics, Multilingual, USAGov

USAGov en Español's FY2023 Second Quarter Insights

 

 

May 30, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

USAGov's FY2023 Second Quarter Insights

 

May 23, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

Introducing the new USA.gov

Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:

April 18, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Using Beta: Ensuring an Efficient Omnichannel Experience

USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services. 

March 30, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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