USA.gov Blog

Topic: User Experience and Accessibility

Designing Services that are Accessible, Transparent and Easy for All to Use

Last week, we shared what people think about before deciding to share personal information with the government. Today we end our series with a look at what we’ll focus on in the next stage of research. If you’d like to read the complete series, start here.

April 04, 2016 Read More

Topics: User Experience and Accessibility

Our Step-by-Step Guide to Making Snapchat Stories As Accessible As Possible

One of the biggest things we take into account whenever we consider launching on a new social platform is how we can make the information we share through that tool as accessible as possible.

March 29, 2016 Read More

Topics: User Experience and Accessibility

What People Think About Before Sharing Personal Information with Us

Last week, we detailed when people decide to trust the federal government and how they view the federal government vs. private companies. Today, we’ll share what people think about before deciding to share personal information with the government. If you’d like to read the complete series, start here.

March 29, 2016 Read More

Topics: User Experience and Accessibility

Trust as a Two-Way Street Between the Government and the People It Serves

Earlier this week, we talked about how choice overload affects decision-making. Today, we’ll detail when people decide to trust the federal government and how they view the federal government vs. private companies. If you’d like to read the complete series, start here.

March 24, 2016 Read More

Topics: User Experience and Accessibility

Too Many Options Make Complicated Decisions Harder

Last week, we detailed the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. Today, we’ll talk about how choice overload affects decision-making. If you’d like to read the complete series, start here.

March 22, 2016 Read More

Topics: User Experience and Accessibility

The Need for Transparency in Government

Last week, we outlined how people interact with the government using proxies. Today, we’ll detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. If you’d like to read the complete series, start here.

March 18, 2016 Read More

Topics: User Experience and Accessibility

Four Things We Learned About Good Customer Experience

Customer experience (CX) is a shared responsibility in every organization, from top to bottom. Recently, a panel of agency communicators shared tools, strategies, and predictions on how the federal government approaches CX in outreach, marketing, and other different areas.

March 15, 2016 Read More

Topics: User Experience and Accessibility

Interacting with the Government Using Proxies

In our last post, we talked about the barriers people face when accessing government services. Today, we’ll outline how people interact with the government using proxies. If you’d like to read the complete series, start here.

March 11, 2016 Read More

Topics: User Experience and Accessibility

Learning How to Navigate Government Services

Last week, we shared the strategies people employ when interacting with the government. Today, we’ll detail how people learn to navigate government services and what barriers exist to accessing services. If you’re new to the series, start here.

March 08, 2016 Read More

Topics: User Experience and Accessibility

Federal Front Door: Strategies people use when interacting with government

This is part two of a series detailing the findings of a team of researchers from 18F and USAGov who studied broad trends in people’s perceptions of and interactions with the government. You can find the introduction to the series here and a complete pdf of the research findings here.

March 03, 2016 Read More

Topics: User Experience and Accessibility

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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