Our Blog

Topic: User Experience and Accessibility (2)

Making the case for sentence case on USAGov’s websites

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

September 05, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

USAGov's FY2023 third quarter insights

 

August 22, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

USAGov en Español's FY2023 third quarter insights

 

 

August 15, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

New life events and features for USAGov’s benefits locator

In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for. 

August 08, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Multilingual, USAGov

Get to know Search.gov

What is Search.gov?

Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.

July 25, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Performance and Analytics, Search.gov

3 ways to improve communication between contact center agents and customers

The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. 

June 27, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

USAGov en Español's FY2023 Second Quarter Insights

 

 

May 30, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

USAGov's FY2023 Second Quarter Insights

 

May 23, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

Why vote.gov supports multiple languages

To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.

May 16, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Get to know vote.gov: helping more people register to vote

The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come. 

May 02, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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