USA.gov Blog

Topic: User Experience and Accessibility

USAGov and State Department Partner to Streamline Passport Process

The mission of USAGov is to make vital information and services accessible to the American people, and we’re always seeking innovative new ways to further that goal. Last year, we initiated an effort to explore methods of getting feedback from the public about their experiences accessing key government services.

July 24, 2017 Read More

Topics: User Experience and Accessibility

USAGov's Six Predictions for 2017

The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great  ideas. Here are six of our favorites:

December 30, 2016 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development

Five Lessons Learned During a Content Audit

As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.

November 23, 2016 Read More

Topics: Content, User Experience and Accessibility, Performance and Analytics

The New Vote.gov: Leaner, Faster and Multi-Lingual

One year ago this week, we launched vote.gov (also known as vote.usa.gov). It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of USA.gov staffers and Presidential Innovation Fellows, all of whom work within the General Services Administration.

September 27, 2016 Read More

Topics: Content, User Experience and Accessibility

Quantitative Research on Kids.gov

As part of USAGov’s efforts to assess and improve Kids.gov, we reviewed a variety of metrics to get a clearer understanding of how visitors have been using the site. This data--in combination with the qualitative research--is helping to guide our recommendations for the website.

May 31, 2016 Read More

Topics: User Experience and Accessibility, Performance and Analytics

Qualitative Research for Kids.gov - Conversations With Our Audience

At USAGov, we’re taking a close look at Kids.gov -- a long-standing site focused on providing information and resources to parents, teachers, and kids. Our cross-functional team has joined forces to “reenvision” the site’s content and presentation to be sure that we’re doing our best to meet the needs of our current audience.

May 10, 2016 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics

Mary Ann Monroe: A Familiar Face in a New Role

Better. Stronger. Easier. More-efficient. Like many other civil servants with a passion for improving the government, Mary Ann Monroe has lofty goals for GSA and the federal government as a whole. Despite the illustrious nature of these ambitions, however, under Mary Ann’s tenure, OCSIT has seen a marked improvement and progression towards these objectives. In her newly appointed role as chief-of-staff she will further assist USAGov in its pursuit of even higher aspirations.

April 14, 2016 Read More

Topics: User Experience and Accessibility

Designing Services that are Accessible, Transparent and Easy for All to Use

Last week, we shared what people think about before deciding to share personal information with the government. Today we end our series with a look at what we’ll focus on in the next stage of research. If you’d like to read the complete series, start here.

April 04, 2016 Read More

Topics: User Experience and Accessibility

Our Step-by-Step Guide to Making Snapchat Stories As Accessible As Possible

One of the biggest things we take into account whenever we consider launching on a new social platform is how we can make the information we share through that tool as accessible as possible.

March 29, 2016 Read More

Topics: User Experience and Accessibility

What People Think About Before Sharing Personal Information with Us

Last week, we detailed when people decide to trust the federal government and how they view the federal government vs. private companies. Today, we’ll share what people think about before deciding to share personal information with the government. If you’d like to read the complete series, start here.

March 29, 2016 Read More

Topics: User Experience and Accessibility

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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