Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023?
Topics:
User Experience and Accessibility,
Performance and Analytics,
Search.gov
Last fall, vote.gov and the USAGov program partnered on our first “social media takeover” for a day-long campaign encouraging people to register to vote. As key players connecting people to official government information and services, we rooted this effort in our mutual messaging and goals to help guide the public.
Topics:
Marketing,
User Experience and Accessibility,
USAGov,
Vote.gov
Empathy was one of the guiding principles we used when we created the new version of USAGov’s benefit finder. We believe that in addition to being a critical component of human-centered design, empathy is essential for our product. People who are applying for federal benefits may be going through a difficult life situation. If we can’t empathize and fail to offer a product that understands and meets people where they are, we might lose the opportunity to provide the practical support they need.
Topics:
User Experience and Accessibility,
Design and Development,
USAGov
Making sure USA.gov and USAGov en Español remain accessible to people with disabilities is essential. So accessibility testing is a regular part of our development process.
Topics:
User Experience and Accessibility,
Design and Development,
USAGov
Most people have probably used search filters on e-commerce sites to select different options to narrow down search results. Now Search.gov is offering the same flexibility to federal websites, giving their users control over the amount of detail they get in their search results.
Topics:
User Experience and Accessibility,
Search.gov
As we shared in our 20th anniversary post, people have come to USAGov en Español since 2003 for official, trusted government information and services in Spanish. The site was created as a counterpart to USA.gov (then known as FirstGov.gov) and in response to Executive Order 13166to improve access to services for people with limited English proficiency (LEP).
Topics:
Marketing,
Content,
User Experience and Accessibility,
Multilingual,
USAGov
USAGov works to make it easier to find and understand government benefits, programs, and information.
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
USAGov
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next.
Topics:
User Experience and Accessibility,
Design and Development,
USAGov