What is Search.gov?
Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.
Topics:
User Experience and Accessibility,
Design and Development,
Performance and Analytics,
Search.gov
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.
Topics:
User Experience and Accessibility,
Performance and Analytics,
USAGov
Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.
Topics:
Marketing,
Content,
Performance and Analytics,
Multilingual,
USAGov
To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
Vote.gov
The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come.
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
Vote.gov
Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
USAGov
USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services.
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Performance and Analytics,
Multilingual,
USAGov
Once USAGov launched beta.USA.gov and beta.USA.gov en Español, the outreach team had to market the new websites to the public. After years of connecting people to government information through social media, email marketing, featured content, and events, we used that expertise to get more eyes and action on the beta sites and encourage users to share their feedback.
Topics:
Marketing,
Design and Development,
Performance and Analytics,
Multilingual,
USAGov