Our Blog

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. 

Starting this month, we’re expanding the scope of the USAGov Blog to share best practices and lessons learned not only from USAGov but also from two other programs that are part of our team: Search.gov and Vote.gov.

The USAGov Contact Center is known for its bilingual phone and chat services. Its agents answer questions from USAGov users about government benefits and services. And for decades, the contact center has also helped customer agencies, connecting the people those agencies serve with vital information.

The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.

USA.gov and USAGov en Español are the first stop for many people who need information about government services and benefits. Last year, as the front door to the federal government, we connected people with government information more than 84 million times.

This blog post on Performance.gov gives an overview of how we operate and what makes our Spanish content different from our English content. We also share some of the things we've learned through data and listening to the people we serve.