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Last week, we outlined how people interact with the government using proxies. Today, we’ll detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. If you’d like to read the complete series, start here.

Customer experience (CX) is a shared responsibility in every organization, from top to bottom. Recently, a panel of agency communicators shared tools, strategies, and predictions on how the federal government approaches CX in outreach, marketing, and other different areas.

In our last post, we talked about the barriers people face when accessing government services. Today, we’ll outline how people interact with the government using proxies. If you’d like to read the complete series, start here.

Last week, we shared the strategies people employ when interacting with the government. Today, we’ll detail how people learn to navigate government services and what barriers exist to accessing services. If you’re new to the series, start here.

This is part two of a series detailing the findings of a team of researchers from 18F and USAGov who studied broad trends in people’s perceptions of and interactions with the government. You can find the introduction to the series here and a complete pdf of the research findings here.

In our last post, we introduced the Federal Front Door project and briefly described a six-week discovery phase, in which we set out to better understand how the general public feels about and interacts with the federal government, so that we can design and build products that improve people’s experience across government agencies.

They ranked among our top three most popular emails in 2015.

Exploring and capturing interesting government careers is at the heart of Kids.gov’s content marketing strategy. Original scripting, curating through our various publishing channels, and promoting become the lifecycle of every video that we create.

Over the last several months, staff from General Service Administration’s USAGov and 18F teams have been talking to Americans around the country about the good, the bad, and the ugly of interacting with their federal government. The goal of the research is to gain a better understanding of how we can build a better "front door" to the federal government by building new digital services and enhancing existing ones.

Earlier this year, we dramatically overhauled both the content and design of USA.gov and GobiernoUSA.gov. On the back end, we moved to a structured content model that allows content to be created once and used everywhere. We also reorganized teams to support all of these changes.