Earlier this year, we dramatically overhauled both the content and design of USA.gov and GobiernoUSA.gov. On the back end, we moved to a structured content model that allows content to be created once and used everywhere. We also reorganized teams to support all of these changes.
On October 9, I presented a 10 minute lightning talk at the UXDC Conference that provides an overview of how we changed and why. You can find the slides and notes from my talk on SlideShare.
Michelle Chronister is the USAGov User Experience Team Lead.
