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Connecting people with the federal services they need is the focus of the USAGov program. We get a lot of traffic on USA.gov and USAGov en Español, and a lot of questions at our call center and on social media about government benefits, grants, and loans. People are eager for help with bills, housing, and food assistance. 

People were concerned about COVID-19-related housing and international travel as they searched USA.gov from July to September 2021. Get more user insights from our 4th quarter infographic.

USAGov’s mission is to make government information accessible and easy to understand. To help fulfill that mission, our Outreach team builds and grows relationships with agency partners, supporting their public engagement campaigns to reach more people. 

Each quarter at USAGov, our data tells us a little bit about what's on people's minds. From April to June 2021, we saw a renewed interest in travel information and a big drop in demand for information on unemployment benefits. See what else we discovered.

For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public and amplify information for our agency partners. 

Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. 

2020 posed an interesting challenge for the USAGov outreach team. We needed to focus on getting the latest pandemic information to the public, and we wanted to collaborate with agency experts to promote other timely and important topics too. 

It has been one year since the World Health Organization declared COVID-19 a pandemic. Since that time, people have had many questions and concerns about their health, safety, and financial security.