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Designing for people with disabilities

The Public Experience Portfolio's User Experience (UX) team consistently conducts research to evaluate various aspects of the program. We generally try to recruit a broad audience but also use a prequalification process to ensure diversity. Despite these efforts, we found we weren’t reaching the disability community as thoroughly as we would like. We decided to conduct a dedicated study with individuals who use assistive technology to access USA.gov.

July 16, 2024 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

Making vote.gov accessible to all voters

Federal laws protect voting rights for people with disabilities, but many people with disabilities experience barriers to voting, leading to lower voting rates. 

After the November 2022 midterm elections, the Election Assistance Commission (EAC) estimated that if voters with disabilities had voted at the same rates as voters without disabilities, there would be around 2 million more votes cast. The EAC also found that people with disabilities voted at a 3.6 percent lower rate than people without disabilities, though that number narrowed to 1.5 percent after being adjusted with updated Census data. 

Accessibility matters both in person and online. As an official government source of voting information, vote.gov helps voters with disabilities know that their voting rights are protected by law. And it makes them aware of accommodations available to help them register and vote.

June 25, 2024 Read More

Topics: User Experience and Accessibility, Vote.gov

Three tips for using meta descriptions

At USA.gov and USAGov en Español, we’re always striving to make our content more useful to the public. Meta descriptions are one way we help people quickly find the government information they’re looking for.

June 04, 2024 Read More

Topics: Content, User Experience and Accessibility, USAGov

One year with the new USAGov

It’s been a year since we launched reimagined versions of USA.gov and USAGov en Español based on human-centered design (HCD) principles. Last year, we shared posts highlighting how we used those principles to shift our approaches to content development, user experience, and analytics.

May 14, 2024 Read More

Topics: Content, Design and Development, Performance and Analytics, USAGov

Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills

At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.

April 23, 2024 Read More

Topics: Performance and Analytics, USAGov, PX Contact Center

How USAGov uses data to improve content

Each month USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meeting user needs. We do holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months

March 26, 2024 Read More

Topics: Content, USAGov

How Search.gov helped agency websites improve people’s search experience in 2023

Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023? 

March 14, 2024 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Search.gov

Partner with USAGov to share your agency’s scam and fraud tips this March in X (Twitter) chats

Every year, during the first week of March, government agencies join forces to share consumer safety and scam prevention tips during National Consumer Protection Week (NCPW)

This year, USAGov will lead conversations on X (formerly Twitter) to connect people to actionable tips and resources from across the government. If you’re part of a government agency, we invite you to take part in this year’s English and Spanish language chats on Thursday, March 7, 2024, at 1 PM and 3 PM ET, respectively.

February 20, 2024 Read More

Topics: Marketing, Multilingual, USAGov

Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov

Last fall, vote.gov and the USAGov program partnered on our first “social media takeover” for a day-long campaign encouraging people to register to vote. As key players connecting people to official government information and services, we rooted this effort in our mutual messaging and goals to help guide the public.

February 06, 2024 Read More

Topics: Marketing, User Experience and Accessibility, USAGov, Vote.gov

Designing with empathy

Empathy was one of the guiding principles we used when we created the new version of USAGov’s benefit finder. We believe that in addition to being a critical component of human-centered design, empathy is essential for our product. People who are applying for federal benefits may be going through a difficult life situation. If we can’t empathize and fail to offer a product that understands and meets people where they are, we might lose the opportunity to provide the practical support they need. 

January 25, 2024 Read More

Topics: User Experience and Accessibility, Design and Development, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

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