Our Blog

USAGov en Español's FY2023 Second Quarter Insights

 

 

May 30, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

USAGov's FY2023 Second Quarter Insights

 

May 23, 2023 Read More

Topics: User Experience and Accessibility, Performance and Analytics, USAGov

Why vote.gov supports multiple languages

To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.

May 16, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Get to know vote.gov: helping more people register to vote

The vote.gov website is the primary authoritative non-partisan resource for voting information for the public from the federal government. We help people register to vote in their state and work to break down barriers for all voters regardless of background, socioeconomic status, race, ethnicity, national origin, or age. We provide content in 12 languages, with more to come. 

May 02, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, Vote.gov

Introducing the new USA.gov

Last fall we announced the release of beta.USA.gov and beta.USAGov en Español to the public. After six months, we’re excited to share that those beta sites are now the new USA.gov and USAGov en Español. But we’re not finished. As we hear from users and collaborate with federal agencies, we’ll continue to develop better ways of providing a more seamless government experience for the people we serve. Here are some of the things we’ll be working on in the future:

April 18, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Multilingual, USAGov

Using Beta: Ensuring an Efficient Omnichannel Experience

USAGov is committed to providing an excellent omnichannel customer experience (CX) for users. One way we do this is by using the content on our websites to power the USAGov Contact Center’s knowledge base. This allows our contact center agents and website visitors to read and rely on the same information to find answers to questions about government benefits and services. 

March 30, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

Marketing Beta: Our Approach

Once USAGov launched beta.USA.gov and beta.USA.gov en Español, the outreach team had to market the new websites to the public. After years of connecting people to government information through social media, email marketing, featured content, and events, we used that expertise to get more eyes and action on the beta sites and encourage users to share their feedback. 

March 28, 2023 Read More

Topics: Marketing, Design and Development, Performance and Analytics, Multilingual, USAGov

Measuring Beta: Are We on the Right Track?

In October, we released beta.USA.gov and beta.USA.gov en Español to the public. These websites are where we are building the next version of USA.gov. We want the future federal front door to be more human-centered, actionable, interactive, and accessible. But how do we know if the choices we have made are accomplishing these goals? 

March 23, 2023 Read More

Topics: Marketing, User Experience and Accessibility, Performance and Analytics, Multilingual, USAGov

A New Approach to Content for USAGov’s Beta Sites

USA.gov and USAGov en Español have always taken a human-centered approach to making it easier to find and understand government information and services. As part of the larger effort to reimagine the USAGov websites, our content team developed new data-driven processes and best practices that reshape how we present content for beta.USA.gov and beta.USA.gov en Español

March 21, 2023 Read More

Topics: Content, User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

Testing Beta for Accessibility

The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. As a result, in building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. 

March 16, 2023 Read More

Topics: User Experience and Accessibility, Design and Development, Performance and Analytics, Multilingual, USAGov

About this Blog

USAGov, Search.gov and Vote.gov work to make it easier for people to find information from their government about the services they need. Follow our journey and help us learn as we go. 

Discover more about:

Sign Up for Updates