Posts by Topic: Performance And Analytics

  • American flag on pole outside government building
    By: Sophie Holmes
    Date: August 30, 2018

    Over the past few years, several “ELPers” have rotated through USAGov, working on the content, outreach, user experience, and analytics teams.

  • A photo of a headset laying on a desk in front of a telephone.
    By: Raashi Parihar and Cecilia Koosau
    Date: March 21, 2018

    Our team offers Call Center Listening Sessions each month. These sessions are part of USAGov’s broader program efforts to constantly improve how we interact with our ultimate customers: the public.

  • A screenshot of a color coded chart showing USAGov and Gobierno device use performance metrics in Quarter 1. It shows that more than 55% of users are accessing both sites on desktop computers. Thirty-nine percent of users access both sites using mobile.
    By: Meghan Daly, David Kaufmann, Marybeth Murphy
    Date: March 1, 2018

    Here are overall performance trends across USAGov and Gobierno channels, from the first quarter (Q1) of FY18.

  • 5 Most Popular Search Topics on in 2017. See description of infographic below
    By: Maria Marrero, Puthorn Suwannasingh, Mary Goetzinger, David Kaufmann, and Julia Sultan.
    Date: January 5, 2018

    2018 is here! Time to reflect back on the Top 5 Search Topics made by all of our visitors in 2017.

  • By: Maria Marrero, Puthorn Suwannasingh and Marybeth Murphy
    Date: December 27, 2016

    As 2016 is coming to a close, it time for us to reflect back on the Top 5 Search Topics made by all of you this year.