By: Arlene Hernandez and Jessica MilcetichDate: April 4, 2018
We took a look at survey comments left by customers who had been accessing our housing section. Here’s what we found and the changes we made as a result.
By: Raashi Parihar and Cecilia KoosauDate: March 21, 2018
Our team offers Call Center Listening Sessions each month. These sessions are part of USAGov’s broader program efforts to constantly improve how we interact with our ultimate customers: the public.
By: Claire LoxsomDate: March 14, 2018
What we did in 2017 that worked, lessons learned, and how we'll continue to optimize how we communicate through email.
By: Sandra AbramsDate: March 7, 2018
A core component of the USAGov content team’s job is to make sure the public can find what it’s looking for on our site.
By: Meghan Daly, David Kaufmann, Marybeth MurphyDate: March 1, 2018
Here are overall performance trends across USAGov and Gobierno channels, from the first quarter (Q1) of FY18.