By: Jessica MilcetichDate: April 19, 2018
We decided to pilot standard templates for two of our most popular types of content: government benefits and scams and frauds.
By: Ashlea Blunt and David KaufmannDate: April 11, 2018
We created a tool to help small business owners search for and bid on federal government contracting opportunities. Here are seven key lessons our project team learned while building the tool.
By: Arlene Hernandez and Jessica MilcetichDate: April 4, 2018
We took a look at survey comments left by customers who had been accessing our housing section. Here’s what we found and the changes we made as a result.
By: Raashi Parihar and Cecilia KoosauDate: March 21, 2018
Our team offers Call Center Listening Sessions each month. These sessions are part of USAGov’s broader program efforts to constantly improve how we interact with our ultimate customers: the public.
By: Claire LoxsomDate: March 14, 2018
What we did in 2017 that worked, lessons learned, and how we'll continue to optimize how we communicate through email.