• Tools used during a remote workshop: agenda and notes, data, taxonomy, CMS and customer feedback and survey
    By: Arlene Hernandez
    Date: September 12, 2018

    Key tips, tool suggestions, and best practices for hosting remote meetings that we picked up after hosting a successful online workshop.

  • American flag on pole outside government building
    By: Sophie Holmes
    Date: August 30, 2018

    Over the past few years, several “ELPers” have rotated through USAGov, working on the content, outreach, user experience, and analytics teams.

  • The word
    By: Victoria B. Wales
    Date: August 15, 2018

    Here are some key things I've learned while leading the outreach team — from sprint lengths and editorial calendars, to meeting overload and how to learn to lead more effectively.

  • Treejack test page showing results from testing the Disability Services section
    By: Arlene Hernandez
    Date: August 2, 2018

    After the content team researched and drafted the new section, the user experience team ran usability tests to determine how the information should be organized.

  • Landing page of the Disability Services section
    By: Carolyn Cihelka and Sandra Abrams
    Date: July 25, 2018

    This is the first post in a series describing how we researched, drafted, developed, and built our new "Disability Resources" section.