By: Marietta JelksDate: May 2, 2018
To understand the changing consumer landscape, a cross-functional group from USAGov conducted a study of the scope of The Consumer Action Handbook and its Spanish counterpart, the Guía del Consumidor (Guía).
By: Darren B. Lurie and Claire LoxsomDate: April 25, 2018
Over the course of tax season, our content and marketing teams worked together to help our audience better understand the ins and outs of filing taxes and other important steps in the process.
By: Jessica MilcetichDate: April 19, 2018
We decided to pilot standard templates for two of our most popular types of content: government benefits and scams and frauds.
By: Ashlea Blunt and David KaufmannDate: April 11, 2018
We created a tool to help small business owners search for and bid on federal government contracting opportunities. Here are seven key lessons our project team learned while building the tool.
By: Arlene Hernandez and Jessica MilcetichDate: April 4, 2018
We took a look at survey comments left by customers who had been accessing our housing section. Here’s what we found and the changes we made as a result.