News From Our Blog

Getting the help you need, in the language you understand- Higinio’s story

By Ashley Gordon, CFPB

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(Watch Higinio’s story in Spanish)

Imagine being told that you owe money for a debt you’ve already paid. It’s not only annoying, but frustrating, right? Not to mention expensive and time-consuming.

That’s what happened to Higinio when he found a debt on his credit report that he had paid multiple times. For years, he tried to work with the credit card company to remove the debt from his record, but they were insistent that he owed them money. Hundreds of dollars and countless calls later, Higinio submitted a complaint with the help of his friend Marta by accessing resources on www.consumerfinance.gov/es.

“The help in Spanish was amazing because I understand English, but it´s not the same when you have a problem and try to explain it in a language that´s not yours; it´s never the same.”

We understand that navigating the financial marketplace can be confusing and that language can often be an additional barrier for many people. We’re glad that Higinio got the assistance he needed, and that we were able to offer him resources that he found helpful.

To share your story or learn more about our Spanish language resources, visit us at http://www.consumerfinance.gov/yourstory.

Read this note in Spanish.

Image description: U.S. adults don’t feel confident in their knowledge of personal finance. Forty one percent gave themselves a C, D or F letter grade when grading their knowledge.
Learn more about American trends with personal finance from the 2014 Consumer Financial Literacy Survey conducted by the National Foundation for Credit Counseling.

Image description: U.S. adults don’t feel confident in their knowledge of personal finance. Forty one percent gave themselves a C, D or F letter grade when grading their knowledge.

Learn more about American trends with personal finance from the 2014 Consumer Financial Literacy Survey conducted by the National Foundation for Credit Counseling.

Seven Tips for First-Time Investors

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Making financial decisions can be confusing and overwhelming, to the point that you do nothing to prepare for your financial future. But this Financial Literacy Month, we’re helping you understand finance basics so you can make money decisions with confidence.

Step one was understanding your credit.

Step two was planning and preparing for retirement.

Step three was managing money wisely during life’s big moments.

Step four is learning investment basics before you dive in so you can avoid scams and protect your money.

READ:

WATCH:

Thanks for following along all month as we shared money tips for you. If you missed any of our tips, you can follow us on Twitter, Facebook, Google+  or our blog using the hashtag #mymoney to see all the advice.

Image description: When it comes to credit reports and scores, 65 percent of U.S. adults have not reviewed their credit reports in the last 12 months, and 1 in 5 are not at all sure about what types of information are included in a standard credit report.
Learn more about American trends with personal finance from the 2014 Consumer Financial Literacy Survey conducted by the National Foundation for Credit Counseling.

Image description: When it comes to credit reports and scores, 65 percent of U.S. adults have not reviewed their credit reports in the last 12 months, and 1 in 5 are not at all sure about what types of information are included in a standard credit report.

Learn more about American trends with personal finance from the 2014 Consumer Financial Literacy Survey conducted by the National Foundation for Credit Counseling.