From the Federal Trade Commission:

The Federal Trade Commission, the nation’s consumer protection agency, charged Skechers with making unfounded claims that its Shape-ups and other “toning shoes” would help people lose weight and tone their buttocks, legs, and abdominal muscles.

To settle the case, Skechers USA has agreed to pay $40 million to provide refunds to people who bought Skechers toning shoes.

Learn more about the refunds, how to apply, and how to avoid misleading marketing claims at ftc.gov/sketchers.

FTC staff will also answer questions about the settlement online on Wednesday, May 16, 2012 from 2:00 p.m. to 2:30 p.m. ET. Follow the @FTC on Twitter and ask questions using the hashtag #FTCbcp. Questions can also be posted to the FTC’s Facebook page.

Use this handy guide to find the right place to report your problem and file a complaint. You’ll find out how to effectively report issues about loans, identity theft, housing discrimination and more.

If you have an issue with a product or service you’ve received from a company, you can use our sample complaint letter to help resolve the problem. We provide a basic template that you can customize to clearly explain the issue you had and how you would like the problem to be resolved.

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