Entry bubble The case of the missing mail

By: Jess | April 23, 2009 | Category: Home and Family

mail box

About two weeks ago my mail didn't show up one day. I thought it was a little odd because I usually get some kind of junk mail, circular or bill every day, but other than that I didn't think too much of it.

But then the mail didn't show up the next day, or the next or the next. It didn't show up the following Monday either.

So I called the Post Office to see what was going on. Because it was after hours, I called the 800 number and spoke with an extremely friendly guy who told me someone at my local Post Office would call me back by end of business the next day.

I wasn't totally sure if I believed that would actually happen, but to my surprise around lunch time the next day I got a call from my local Post Office wanting me to tell them what was going on. I explained that I hadn't gotten my mail in almost a week and no one had put a hold on it.

After assuring me he'd talk with my mail carrier, we hung up.

When I got home from work that day my mail was there. Not a whole bunch of it to make up for the days I missed, but something was there. And a few days later, I was surprised when I got a follow up phone call from the Post Office to check on the situation. The man on the phone told me my mail carrier said I just didn't get any mail those five days. I find that a little hard to believe, but at least my mail is coming again.

Overall I was extremely impressed with the customer service from the Post Office. They called me back promptly and fixed the situation really quickly. If you're having problems with your mail delivery, you can find more information on filing a complaint.

Feel free to share your Post Office stories in the comments.  

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