Entry bubble A Successful Consumer Complaint

By: Jess | September 17, 2009 | Category: General

Woman using wireless Internet

You may remember that a few weeks ago I was having horrible problems with my Internet service so I turned to the Consumer Action Handbook to figure out how to file a complaint. Many of you also commented that after I filed the complaint I should ask my provider to reimburse me for the time I had been without service.

I just wanted to take a quick minute to thank you all for that advice. I did request to be reimbursed for service lost, and my provider agreed. I'm waiting to get my next bill to make sure the credit went through. If it does, I'll be reimbursed for about half the cost of the bill and—for all the trouble they put me through—they also offered to cut my monthly bill in half for the rest of the year.

The company was also quick to respond to the complaint letter I sent to the vice president of customer relations. A very nice woman called me and listened to my problem. Since a technician had just been to my house to fix the problem, she told me to call her if we had problems again and she gave me a direct number and her normal work hours.

When my service dropped less than an hour after the tech had been there, I called her right back and she immediately called a supervisor and got a technician out to solve the problem.

My Internet hasn't been perfect since then, but it's been better and I'm happy that I have a person I can contact directly with future problems.

So thanks to all of you for your great advice and I encourage you to use the resources at ConsumerAction.gov if you ever need them.

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Entry bubble National Consumer Protection Week (March 1-7)

By: Colleen | February 25, 2009 | Category: Money

CAHNext week is National Consumer Protection Week (NCPW). This year's theme, "Nuts and Bolts: Tools for Today's Economy," was chosen to help people get the most for their money—whether you are trying to improve your credit history, tell the difference between a real deal or a rip-off, or protect your mortgage from foreclosure or foreclosure rescue scams.

The NCPW website includes pages on a range of consumer topics like banking, credit, consumer rights, identity theft & fraud, investments, money, and mortgages.

For a consumer reference guide, pre-order the 2009 Consumer Action Handbook. This free publication, available in April, includes tips on how to handle consumer issues, as well as a sample complaint letter to help you express consumer problems via mail, fax, or e-mail.

Check out all the sponsors of NCPW to learn how to protect yourself and your money!

| View Comments [1] | envelope E-mail This Entry | Tags: colleen   consumer_action_handbook   money   national_consumer_protection_week