USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through USA.gov and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team. Here are a few highlights:
Topics: Marketing, Content, Performance and Analytics, Multilingual
Connecting people with the federal services they need is the focus of the USAGov program. We get a lot of traffic on USA.gov and USAGov en Español, and a lot of questions at our call center and on social media about government benefits, grants, and loans. People are eager for help with bills, housing, and food assistance.
Topics: Content, User Experience and Accessibility, Design and Development, Multilingual
People were concerned about COVID-19-related housing and international travel as they searched USA.gov from July to September 2021. Get more user insights from our 4th quarter infographic.
Topics: Content, User Experience and Accessibility, Performance and Analytics
USAGov’s mission is to make government information accessible and easy to understand. To help fulfill that mission, our Outreach team builds and grows relationships with agency partners, supporting their public engagement campaigns to reach more people.
Topics: Marketing, Content, Performance and Analytics, Multilingual
Each quarter at USAGov, our data tells us a little bit about what's on people's minds. From April to June 2021, we saw a renewed interest in travel information and a big drop in demand for information on unemployment benefits. See what else we discovered.
Topics: Content, User Experience and Accessibility, Performance and Analytics
For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public and amplify information for our agency partners.
Topics: Marketing, Content, Performance and Analytics, Multilingual
